Care Recipient & Family Support
At CareMeda™, our mission is to promote Connected Care throughout an individual’s healthcare journey. Whether connecting families and loved ones in senior care facilities, monitoring health parameters and chronic illnesses, or conducting routine clinical visits, CareMeda provides an easy-to-use digital technology toolkit for Connected Care.
General FAQ
Who is CareMeda?
CareMeda is a software solutions and services company that leverages digital technology to enable connected and comprehensive care. Our connected care platform enables remote health monitoring, telemedicine, seamless communication and collaborative care for patients and residents, families, doctors and care teams.
What is Remote Patient Monitoring?
Remote Patient Monitoring (RPM) is the utilization of technology such as health watches and smart scales, as well as analytical software, to monitor healthcare parameters for patients and residents outside of a normal clinical setting, such as a doctor’s office, hospital or senior care communities. RPM gives increased healthcare access from remote locations like a patient’s home or a Senior Living Community.
Will my personal information be disclosed by CareMeda?
Please read our Privacy Policy to learn how CareMeda will protect your information.
How can I assure my information will remain private?
Please read our Privacy Policy to learn how your information will be kept private.
How do I download the app?
Download the CareMeda Family App (Beta) on the Apple App Store
Download the CareMeda Family App (Beta) on Google Play
Our easy to use mobile application allows communication and collaboration among care providers, residents and their families. Families can access up to date information on the health and wellness of their loved ones. Clinical data, as well as summaries of daily activities, can be viewed in one touch.
Families can conveniently video chat with their loved ones from their cell phones or tablets.
Devices
Can I order a device?
Devices can be ordered by contacting our Customer Care Team.
How much do the devices cost?
We have several different packages. Please contact our Customer Care Team to see which package is best for you.
How do I set up my device?
Please visit our website at caremeda.com for instructions on setting up your devices. For additional support, please contact our Customer Care Team.
How do I do a video chat?
Our easy to use Video Chat software allows for residents to connect with family and friends, as well as complete virtual physician visits from the convenience of their own rooms. Our easy-to-use platform can be used on any phone or tablet.
Can I return my device?
Please contact our Customer Care Team for any information or questions regarding your devices.
Personalized Tablet
Residents are given a pre-configured tablet that serves as the hub for retrieving the health data from the wearable/technology being used.
The tablet can be used for virtual clinical visits with doctors and personal video chats with family. Multi-participant call feature allows for collaborative communication with doctors and families.
For additional assistance, please contact our Customer Care Team.
Health Watch
Residents are provided a health watch for monitoring heart rate, blood pressure, temperature, oxygen saturation, as well as sleeping and activity steps. The vital signs and health data is uploaded to the personalized tablet.
For additional assistance, please contact our Customer Care Team.
Smart Scale
Residents are provided a smart scale for measuring weight, BMI, body fat percentage and visceral fat.
For additional assistance, please contact our Customer Care Team.
Battery and Charging
How do I recharge the devices?
Each resident will be provided a charging device with their personalized tablet. The multi-port USB charging station can be easily plugged into any wall plug. The multi-port charger allows for the tablet and watch to be charged at the same time.
Each tablet should be charged at the end of each day for approximately 2 hours or charged overnight.
Each health watch should be charged every 5-7 days. The health watch will show a “low battery” notification on the main screen. The health watch can be charged using the same multi-port charger used for the tablet.
For more information on charging the devices and battery life, please visit the Device Instruction FAQ, or contact our Customer Care Team.
Customer and Technical Support
How do I reach customer support?
Our Customer Care Team can be reached by clicking the button below. Our compassionate support team is happy to help with any question you may have.