Caregiver & Provider Support
At CareMeda™, our mission is to promote Connected Care throughout an individual’s healthcare journey. Whether connecting families and loved ones in senior care facilities, monitoring health parameters and chronic illnesses, or conducting routine clinical visits, CareMeda provides an easy-to-use digital technology toolkit for Connected Care.
General FAQ
Who is CareMeda?
CareMeda is a software solutions and services company that leverages digital technology to enable connected and comprehensive care. Our connected care platform enables remote health monitoring, telemedicine, seamless communication and collaborative care for patients and residents, families, providers, hospitals and care teams.
How can I incorporate CareMeda’s platform within my organization?
Our easily integrated and customizable platform for Senior Living Communities enables organizations to incorporate Connected Care quickly and seamlessly.
Our platform is able to be customized to meet the unique needs of each organization.
CareMeda provides training and support for implementation, operational efficiency, and business growth and strategy.
Please contact us for a demo and to learn how we can bring Connected Care to your organization.
How much does it cost?
The CareMeda Connected Care Platform is customizable to meet the unique needs of each organization.
Our Customer Sales Liaison will build a package that is right for you and provide a comprehensive customer quote.
Is the platform HIPAA compliant?
The CareMeda Connected Care Platform is a HIPPA compliant platform. For information please read our Privacy Policy.
Devices
How much do the devices cost?
Devices can be ordered by contacting our Customer Care Team.
Each package is uniquely designed to meet the specific needs of the organization. A customized quote will be provided by our Customer Sales Liaison.
How do I set up the device?
Initial Device Setup is done by our Customer Support Team once the platform is received. If there are any issues when the devices are received, please contact our Customer Care Team.
What data is taken with the RPM devices?
Health Data captured by the RPM Devices include Heart Rate, Blood Pressure, Oxygen Saturation, Temperature, Sleep Information and Activity Steps.
If a Smart Scale is also being used, Weight and BMI can also be measured.
Do we own the devices?
Once a Caremeda Connected Care Platform is purchased for a patient/resident, the entire package is owned by the organization: including the tablet, watch and scale.
Can I customize how we use the platform?
Our platform is able to be customized to meet the unique needs of each organization.
Please contact us for a demo and to learn how we can bring Connected Care to your facility today.
Does the system provide alerts for abnormal results?
Caremeda’s platform provides continuous and real time monitoring of vitals and health parameters for patients/residents.
Care teams and physicians are notified of vital alerts in real time, thus allowing for improved health monitoring.
How much training will my patients/residents need?
The Caremeda Connect Platform was designed to be easy to use Our platform is designed for individuals with any level of technology experience.
Training and Support is available through our Customer Support Team at 1-888-305-3958.
Our Customer Support Team is available 24 hours a day, 7 days a week, to provide compassionate, comprehensive support.
Who provides training for my patients/residents?
Caremeda will provide onsite training and implementation support. Caremeda will provide an easy to use training toolkit for the organization and staff to provide to patients.
Ongoing support will be available 24 hours a day, 7 days a week by our Customer Care Team.
Is there training for the providers and care teams?
Caremeda has an implementation and training team that provides training, as well as on site support for initial implementation.
Our Customer Care team provides ongoing technical and customer service support 24 hours a day and 7 days a week.
Our compassionate team is ready to assist with any technical and customer support needs.
How do we order a new device?
Devices can be ordered by contacting our Customer Care Team here.
Battery and Charging
How do I recharge the devices?
Each patient/resident will be provided a charging device with their personalized tablet. The multi-port USB charging station can be easily plugged into any wall plug. The multi-port charger allows for the tablet and watch to be charged at the same time.
Each tablet should be charged at the end of each day for approximately 2 hours or charged overnight.
Each health watch should be charged every 5-7 days. The health watch will show a “low battery” notification on the main screen. The health watch can be charged using the same multi-port charger used for the tablet.
For more information on charging the devices and battery life, please visit the Device Instruction FAQ, or contact our Customer Care Team.
Customer and Technical Support
How do I reach customer support?
Our Customer Care Team can be reached by clicking the button below. Our compassionate support team is happy to help with any question you may have.